Introduction

This Privacy Policy describes how KeepSolid Inc. ("KeepSolid," "we," "us," or "our") collects, uses, and discloses personal information in connection with the KS Automations website at automations.keepsolid.com and related services ("Services"). The Services consist of custom AI-powered workflow automation solutions designed and implemented for business clients.

Personal Information We Collect

2.1. Information You Provide to Us

When you interact with our Services, we may collect the following personal information directly from you:

• Contact information, such as your name, email address, phone number, and company name, when you submit an inquiry through our contact form or otherwise communicate with us.
• Communication content, such as the content of messages you send us, including descriptions of your automation needs, and any other information you choose to provide.

2.2. Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device and browser information, such as device type, operating system, browser type and version, and language settings.
• Usage information, such as pages visited, time spent on pages, referring URLs, and clickstream data.
• IP address and approximate geographic location derived from your IP address.
• Cookies and similar technologies. We use cookies, pixels, and similar tracking technologies to collect some of the information described above. For more information, see Section 7 below.

2.3. Information from Other Sources

We may receive personal information about you from third-party sources, including:

• Analytics providers, such as Google Analytics.
• Marketing and advertising partners.
• Publicly available sources.

How We Use Your Personal Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and communicate with you about our Services.
• To provide, maintain, and improve our Services.
• To send you marketing communications about our products and services, where permitted by applicable law. You may opt out of marketing emails at any time by using the unsubscribe link in such emails.
• To analyze website usage and trends to improve user experience.
• To detect, prevent, and address fraud, security issues, and technical problems.
• To comply with legal obligations and enforce our agreements.

Legal Bases for Processing (EEA, UK, and Switzerland)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information on the following legal bases:

When We Share Your Personal Information

We do not sell or rent your personal information. We may share your personal information with the following categories of recipients:

• Service providers. Third-party vendors who perform services on our behalf, such as website hosting, analytics, email delivery, and customer relationship management. These providers are contractually obligated to use your personal information only as necessary to provide services to us.
• Professional advisors. Lawyers, accountants, auditors, and insurers where necessary in the course of the professional services they provide to us.
• Business transfers. In connection with, or during negotiations of, any merger, acquisition, sale of assets, or similar transaction involving all or a portion of our business.
• Legal requirements. When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, as described below.

6.1. Rights Under GDPR (EEA, UK, Switzerland)

If the GDPR or equivalent legislation applies to you, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request erasure of your personal information under certain circumstances.
• Request restriction of processing of your personal information.
• Data portability, meaning to receive your personal information in a structured, commonly used, machine-readable format.
• Object to processing based on our legitimate interests.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with your local supervisory authority.

6.2. Rights Under U.S. State Privacy Laws

If you are a resident of a U.S. state that provides privacy rights, such as California, Colorado, Connecticut, Virginia, Texas, or other states with applicable privacy legislation, you may have the right to:

• Know what personal information we collect, use, and disclose about you.
• Request deletion of your personal information.
• Opt out of the sale or sharing of your personal information. We do not sell your personal information.
• Non-discrimination for exercising your privacy rights.
• Depending on your state of residence, you may also have the right to correct inaccurate personal information and to opt out of profiling or targeted advertising.

6.3. How to Exercise Your Rights

To exercise any of your rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website for the following purposes:

• Strictly necessary cookies that are required for the website to function properly.
• Analytics cookies that help us understand how visitors interact with our website, for example Google Analytics.
• Marketing cookies that are used to deliver relevant advertisements and track campaign performance.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including the United States. When we transfer personal information outside the EEA, UK, or Switzerland, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to protect your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Services are not directed to individuals under the age of 16, or 13 in the United States. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date above. We encourage you to review this Privacy Policy periodically.