{"id":183,"date":"2026-07-23T00:24:13","date_gmt":"2026-07-23T00:24:13","guid":{"rendered":"https:\/\/automations.keepsolid.com\/2026\/07\/23\/assess-employee-requests-before-hr-helpdesk-automation\/"},"modified":"2026-07-23T00:24:13","modified_gmt":"2026-07-23T00:24:13","slug":"assess-employee-requests-before-hr-helpdesk-automation","status":"publish","type":"post","link":"https:\/\/automations.keepsolid.com\/ja\/2026\/07\/23\/assess-employee-requests-before-hr-helpdesk-automation\/","title":{"rendered":"HR\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u81ea\u52d5\u5316\u306e\u524d\u306b\u5f93\u696d\u54e1\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8a55\u4fa1\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<p>\u5f93\u696d\u54e1\u304b\u3089\u306e\u7e70\u308a\u8fd4\u3057\u306e\u8cea\u554f\u306f\u3001\u6700\u521d\u306f\u4e00\u3064\u306e\u696d\u52d9\u8ab2\u984c\u306b\u306f\u898b\u3048\u307e\u305b\u3093\u3002\u77ed\u3044\u30c1\u30e3\u30c3\u30c8\u3001\u9577\u3044\u30e1\u30fc\u30eb\u30b9\u30ec\u30c3\u30c9\u3001\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u306e\u884c\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304b\u3089\u306e\u78ba\u8a8d\u3001\u4f11\u6687\u3084\u52e4\u52d9\u4e88\u5b9a\u306e\u5909\u66f4\u3001\u798f\u5229\u539a\u751f\u306b\u8fd1\u3044\u554f\u3044\u5408\u308f\u305b\u3001\u30dd\u30ea\u30b7\u30fc\u78ba\u8a8d\u306a\u3069\u3068\u3057\u3066\u5c4a\u304d\u3001HR\u62c5\u5f53\u8005\u304c\u89e3\u91c8\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001HR\u30c1\u30fc\u30e0\u304c\u6700\u521d\u306b\u7740\u624b\u3059\u3079\u304d\u306a\u306e\u306f\u81ea\u52d5\u5316\u305d\u306e\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305a\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u5f93\u696d\u54e1\u306f\u4f55\u3092\u805e\u3044\u3066\u3044\u308b\u306e\u304b\u3001\u627f\u8a8d\u6e08\u307f\u306e\u56de\u7b54\u306f\u4f55\u304b\u3001\u3069\u306e\u60c5\u5831\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u8ab0\u304c\u5224\u65ad\u3067\u304d\u308b\u306e\u304b\u3001\u3069\u306e\u30b1\u30fc\u30b9\u3092\u5b9a\u578b\u51e6\u7406\u306b\u3057\u3066\u306f\u3044\u3051\u306a\u3044\u306e\u304b\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>KeepSolid Automations\u306b\u304a\u3044\u3066\u3001HR helpdesk \u3068\u5f93\u696d\u54e1\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f discovery-ready opportunity 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hr service delivery \u306e\u8996\u70b9\u304c\u5f79\u7acb\u3061\u307e\u3059\u3002\u7126\u70b9\u3092\u300c\u3069\u306e\u30c4\u30fc\u30eb\u3092\u8cb7\u3046\u304b\u300d\u304b\u3089\u300cHR\u696d\u52d9\u3092\u53d7\u4ed8\u3001\u56de\u7b54\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30ec\u30d3\u30e5\u30fc\u3001\u30af\u30ed\u30fc\u30ba\u307e\u3067\u3069\u3046\u6d41\u3059\u3079\u304d\u304b\u300d\u306b\u79fb\u305b\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n<h2>HR helpdesk \u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u4f5c\u308b\u524d\u306b\u8a55\u4fa1\u3059\u3079\u304d\u3053\u3068<\/h2>\n<p>hr workflow automation 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\u306e\u554f\u3044\u306b\u306f\u3001\u627f\u8a8d\u6e08\u307f\u30dd\u30ea\u30b7\u30fc\u304b\u3089\u56de\u7b54\u3067\u304d\u308b\u5b9a\u578b\u8cea\u554f\u306f\u4f55\u304b\u3001\u7279\u5b9a\u306e\u30ec\u30d3\u30e5\u30fc\u62c5\u5f53\u8005\u3084\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u627f\u8a8d\u304c\u5fc5\u8981\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u306f\u4f55\u304b\u3001\u4f11\u6687\u3001\u52e4\u52d9\u4e88\u5b9a\u3001\u798f\u5229\u539a\u751f\u3001\u7d66\u4e0e\u3001\u6cd5\u52d9\u3001\u96c7\u7528\u306b\u5f71\u97ff\u3059\u308b\u5224\u65ad\u306b\u95a2\u308f\u308b\u30ab\u30c6\u30b4\u30ea\u306f\u4f55\u304b\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u30ec\u30d3\u30e5\u30fc\u524d\u306b\u5fc5\u8981\u306a\u60c5\u5831\u306f\u4f55\u304b\u3001\u3069\u306e\u30b1\u30fc\u30b9\u3092\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u3079\u304d\u304b\u3001\u8ab0\u304c\u627f\u8a8d\u3001\u5374\u4e0b\u3001\u4fee\u6b63\u3001\u4e00\u6642\u505c\u6b62\u3001\u4e0a\u66f8\u304d\u3067\u304d\u308b\u306e\u304b\u3001\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u6bb5\u968e\u3067 employee request management \u306f\u5358\u306a\u308b\u30ad\u30e5\u30fc\u3067\u306f\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u7ba1\u7406\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u81ea\u52d5\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u524d\u306b\u3001\u30ab\u30c6\u30b4\u30ea\u3001\u5165\u529b\u3001\u6240\u6709\u8005\u3001\u30ec\u30d3\u30e5\u30fc\u7d4c\u8def\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u30eb\u30fc\u30eb\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30ed\u30b8\u30c3\u30af\u3092\u5b9a\u7fa9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h2>\u691c\u8a3c\u5f8c\u306b\u81ea\u52d5\u5316\u304c\u5f79\u7acb\u3064\u53ef\u80fd\u6027\u304c\u3042\u308b\u9818\u57df<\/h2>\n<p>discovery\u5f8c\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u4e00\u90e8\u306f\u7ba1\u7406\u578b\u81ea\u52d5\u5316\u306e\u8a2d\u8a08\u5019\u88dc\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002KeepSolid Automations\u306f\u3001\u6c7a\u5b9a\u7684\u30ed\u30b8\u30c3\u30af\u3001\u7bc4\u56f2\u3092\u9650\u5b9a\u3057\u305fAI\u652f\u63f4\u3001\u5b9a\u671f\u5b9f\u884c\u307e\u305f\u306f\u30a4\u30d9\u30f3\u30c8\u99c6\u52d5\u3001\u30ec\u30dd\u30fc\u30c8\u3001\u30a2\u30e9\u30fc\u30c8\u3001\u4eba\u9593\u306e\u30ec\u30d3\u30e5\u30fc\u3092\u4f7f\u3048\u308b\u304b\u3092\u691c\u8a0e\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>HR helpdesk \u3068\u5f93\u696d\u54e1\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u306f\u3001\u53d7\u4ed8\u60c5\u5831\u3092\u4e00\u8cab\u3057\u305f\u5f62\u5f0f\u3067\u96c6\u3081\u308b\u3001\u4e0d\u8db3\u9805\u76ee\u3092\u78ba\u8a8d\u3059\u308b\u3001\u9069\u5207\u306a\u30ab\u30c6\u30b4\u30ea\u3092\u63d0\u6848\u3059\u308b\u3001\u627f\u8a8d\u6e08\u307f\u30dd\u30ea\u30b7\u30fc\u8cc7\u6599\u304b\u3089\u5b9a\u578b\u8cea\u554f\u306b\u56de\u7b54\u3059\u308b\u3001\u30ec\u30d3\u30e5\u30fc\u62c5\u5f53\u8005\u304c\u78ba\u8a8d\u3067\u304d\u308b\u30bd\u30fc\u30b9\u3092\u793a\u3059\u3001\u6a29\u9650\u3042\u308b\u62c5\u5f53\u8005\u3078\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u5c65\u6b74\u3092\u6b8b\u3059\u3001\u66d6\u6627\u307e\u305f\u306f\u30bb\u30f3\u30b7\u30c6\u30a3\u30d6\u306a\u30b1\u30fc\u30b9\u3092\u4eba\u9593\u306e\u30ec\u30d3\u30e5\u30fc\u3078\u9001\u308b\u3001\u3068\u3044\u3063\u305f\u4f5c\u696d\u304c\u8a55\u4fa1\u5bfe\u8c61\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5883\u754c\u7dda\u306f\u91cd\u8981\u3067\u3059\u3002\u81ea\u52d5\u5316\u306f\u5f93\u696d\u54e1\u306e\u6a29\u5229\u3001\u798f\u5229\u539a\u751f\u306e\u9069\u683c\u6027\u3001\u6cd5\u7684\u7d50\u8ad6\u3001\u61f2\u6212\u3001\u4f11\u6687\u627f\u8a8d\u3001\u7d66\u4e0e\u7d50\u679c\u3001\u6700\u7d42\u7684\u306a\u96c7\u7528\u95a2\u9023\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u6c7a\u5b9a\u3057\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002\u3053\u308c\u3089\u306f\u9069\u5207\u306a\u6587\u8108\u3001\u6a29\u9650\u3001\u8cac\u4efb\u3092\u6301\u3064\u4eba\u304c\u5224\u65ad\u3059\u3079\u304d\u3067\u3059\u3002<\/p>\n<h2>HR ticketing system \u3092\u8cb7\u3046\u3053\u3068\u3068\u306e\u9055\u3044<\/h2>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8ffd\u8de1\u3057\u306b\u304f\u304f\u306a\u308b\u3068\u3001\u591a\u304f\u306e\u30c1\u30fc\u30e0\u306f HR ticketing system \u3092\u63a2\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u81ea\u7136\u3067\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u306f\u30ab\u30c6\u30b4\u30ea\u3001\u30ad\u30e5\u30fc\u3001\u6240\u6709\u8005\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u53ef\u8996\u6027\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u30c1\u30b1\u30c3\u30c8\u578b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u3082\u30ac\u30d0\u30ca\u30f3\u30b9\u304c\u5fc5\u8981\u3067\u3059\u3002\u30ad\u30e5\u30fc\u3060\u3051\u3067\u306f\u3001\u305d\u306e\u8cea\u554f\u304c\u81ea\u52d5\u5316\u306b\u9069\u3057\u3066\u3044\u308b\u304b\u3001\u30dd\u30ea\u30b7\u30fc\u30bd\u30fc\u30b9\u304c\u6700\u65b0\u304b\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u30bb\u30f3\u30b7\u30c6\u30a3\u30d6\u306a\u60c5\u5831\u304c\u542b\u307e\u308c\u308b\u304b\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u627f\u8a8d\u6a29\u9650\u304c\u3042\u308b\u304b\u306f\u5224\u65ad\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<p>\u81ea\u52d5\u5316\u3092\u691c\u8a0e\u3059\u308b\u30c1\u30fc\u30e0\u3067\u306f\u3001\u5b9f\u88c5\u65b9\u6cd5\u3092\u9078\u3076\u524d\u306b discovery \u304c\u8981\u4ef6\u3092\u660e\u78ba\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u53d7\u4ed8\u3067\u4f55\u3092\u53d6\u5f97\u3059\u308b\u306e\u304b\u3001\u4f55\u3092\u81ea\u52d5\u56de\u7b54\u3067\u304d\u308b\u306e\u304b\u3001\u4f55\u3092\u76f4\u63a5\u9001\u4fe1\u305b\u305a\u30ec\u30d3\u30e5\u30fc\u7528\u306b\u30c9\u30e9\u30d5\u30c8\u3059\u308b\u306e\u304b\u3001\u3069\u306e\u30b1\u30fc\u30b9\u3092\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001HR\u3001\u8ca1\u52d9\u3001\u6cd5\u52d9\u3001\u305d\u306e\u4ed6\u306e\u6709\u8cc7\u683c\u8005\u306b\u9001\u308b\u306e\u304b\u3001\u3069\u306e\u30ed\u30b0\u3001\u4f8b\u5916\u3001\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u304c\u5fc5\u8981\u304b\u3001\u4e0d\u78ba\u5b9f\u306a\u5834\u5408\u306b\u4f55\u3092\u3059\u308b\u306e\u304b\u3092\u6c7a\u3081\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u4e71\u308c\u305fHR\u696d\u52d9\u3092\u5358\u306b\u901f\u3044\u4e71\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u306b\u3057\u3066\u3057\u307e\u3046\u3053\u3068\u3092\u907f\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n<h2>\u7ba1\u7406\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u4eba\u306e\u8cac\u4efb\u3092\u6b8b\u3059<\/h2>\n<p>KeepSolid Automations\u306eProduct Overview\u306f\u3001HR helpdesk \u3068\u5f93\u696d\u54e1\u30ea\u30af\u30a8\u30b9\u30c8\u3092 discovery-ready opportunity \u3068\u4f4d\u7f6e\u4ed8\u3051\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u63a1\u7528\u3084\u96c7\u7528\u7d50\u679c\u306a\u3069\u91cd\u8981\u306a\u5224\u65ad\u306b\u306f\u4eba\u9593\u306e\u627f\u8a8d\u304c\u5fc5\u8981\u3068\u3044\u3046\u30ac\u30d0\u30ca\u30f3\u30b9\u539f\u5247\u3082\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5b9f\u52d9\u3067\u306f\u3001HR\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u8cac\u4efb\u8005\u3092\u898b\u3048\u308b\u72b6\u614b\u306b\u4fdd\u3064\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u81ea\u52d5\u5316\u306f\u60c5\u5831\u3092\u6e96\u5099\u3001\u5206\u985e\u3001\u8981\u7d04\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30d5\u30e9\u30b0\u4ed8\u3051\u3067\u304d\u307e\u3059\u3002\u4e0d\u8db3\u60c5\u5831\u3092\u793a\u3057\u3001\u5b9a\u578b\u56de\u7b54\u3092\u627f\u8a8d\u6e08\u307f\u30bd\u30fc\u30b9\u306b\u7d50\u3073\u4ed8\u3051\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u8ab0\u304c\u5224\u65ad\u3057\u305f\u306e\u304b\u3092\u96a0\u3057\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002<\/p>\n<p>\u6709\u7528\u306a\u8a2d\u8a08\u3067\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u30aa\u30fc\u30ca\u30fc\u3001\u30c7\u30fc\u30bf\u30aa\u30fc\u30ca\u30fc\u3001\u30ec\u30d3\u30e5\u30fc\u62c5\u5f53\u8005\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7d4c\u8def\u3001\u7981\u6b62\u7528\u9014\u3001\u53d7\u3051\u5165\u308c\u57fa\u6e96\u3092\u660e\u8a18\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u4fe1\u983c\u5ea6\u304c\u4f4e\u3044\u3001\u30bd\u30fc\u30b9\u304c\u77db\u76fe\u3059\u308b\u3001\u30a2\u30af\u30bb\u30b9\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u5b9a\u578b\u51e6\u7406\u5916\u3067\u3042\u308b\u5834\u5408\u306e\u5bfe\u5fdc\u3082\u5b9a\u7fa9\u3057\u307e\u3059\u3002<\/p>\n<h2>KeepSolid Automations \u306e discovery \u3067\u78ba\u8a8d\u3067\u304d\u308b\u3053\u3068<\/h2>\n<p>KeepSolid Automations\u306f\u7ba1\u7406\u578b\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308a\u3001\u30c1\u30fc\u30e0\u304c\u4f55\u3092\u81ea\u52d5\u5316\u3059\u3079\u304d\u304b\u65e2\u306b\u5206\u304b\u3063\u3066\u3044\u308b\u524d\u63d0\u306e self-service builder \u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u306f\u3001\u69cb\u7bc9\u3092\u7d04\u675f\u3059\u308b\u524d\u306b\u3001\u5b9f\u969b\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u6d41\u308c\u3092 discovery \u3067\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u8a55\u4fa1\u5bfe\u8c61\u306b\u306f\u3001\u6700\u3082\u591a\u3044\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u7a2e\u985e\u3001\u5b9a\u578b\u56de\u7b54\u306b\u4f7f\u3048\u308b\u627f\u8a8d\u6e08\u307f\u30dd\u30ea\u30b7\u30fc\u30bd\u30fc\u30b9\u3001\u73fe\u5728\u306e\u53d7\u4ed8\u30c1\u30e3\u30cd\u30eb\u3001\u30ab\u30c6\u30b4\u30ea\u3054\u3068\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3001\u30ec\u30d3\u30e5\u30fc\u3084\u627f\u8a8d\u306e\u6a29\u9650\u8005\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u30c7\u30fc\u30bf\u6700\u5c0f\u5316\u306e\u671f\u5f85\u5024\u3001\u81ea\u52d5\u5316\u304c\u52d5\u304f\u3079\u304d\u3067\u306a\u3044\u5834\u5408\u306e\u4ee3\u66ff\u30d7\u30ed\u30bb\u30b9\u3001\u4f5c\u696d\u91cf\u3084\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u628a\u63e1\u3059\u308b\u65e2\u5b58\u6307\u6a19\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30ec\u30d3\u30e5\u30fc\u306e\u5f8c\u3067\u306f\u3058\u3081\u3066\u3001\u7279\u5b9a\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u74b0\u5883\u5411\u3051\u306b\u7ba1\u7406\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u8a2d\u8a08\u3001\u5b9f\u88c5\u3001\u4fdd\u5b88\u3059\u3079\u304d\u304b\u3092\u8a71\u3057\u5408\u3046\u306e\u304c\u59a5\u5f53\u3067\u3059\u3002<\/p>\n<h2>FAQ<\/h2>\n<h3>HR helpdesk 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discovery 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